We are looking for a competent Receptionist to share responsibilities with our existing Reception team.
Responsibilities will include:
- Be the first point of contact for all visitors;
- Greet and welcome guests and visitors as soon as they arrive;
- Answer, screen and forward incoming phone calls;
- Provide basic and accurate information in-person and via phone/email;
- Direct visitors (including contractors) to the appropriate person;
- Receive, sort and distribute daily mail/deliveries;
- Maintain office security by following safety procedures and controlling access via the reception desk (signing in, issue visitor badges, updating fire lists);
- Update calendars and schedule meetings;
- Perform other receptionist duties such as filing, photocopying and scanning documents;
- Accurately handle and reconcile cash and electronic payments;
- Ensure the reception area is tidy and professional, and stocked with all necessary stationery and material (e.g. pens, forms and brochures) and keep an inventory of stock;
- Manage the day-to-day Reception operations in respect of booking overnight guests, including ‘bed and breakfast’ guests, Taster Week guests and Guest Lecturers;
- Manage the provision of Capernwray transport for students and guests in accordance with Capernwray policies;
- Supporting other administration functions across the organisation.
ESSENTIAL SKILLs
- Strong inter-personal and communication skills
- High degree of resilience and ability to respond flexibly to needs and requests
- Organisational, administration and planning skills
- Numeracy skills
- Ability to solve basic operational problems
- Commitment to continuous improvement