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We will update these FAQs as time goes on – do come back and check.
What if I am arriving from overseas?
Travel restrictions have now been lifted for people entering the UK from abroad.
What is the booking process?
All bookings will be processed in order of receipt. Don’t be surprised – it may take a week before you hear back from us after you complete the booking form. We will then ask you to pay a deposit to confirm your booking with full payment required six weeks before the start of the holiday.
What is the difference between “Ensuite” and “Corridor” Bathrooms?
Ensuite bathrooms are private bathrooms attached to the bedroom and for the use of guests in that bedroom. Corridor bathrooms are not attached to the room but are on the corridor and are usually shared by other bedrooms on that corridor.
How are prices and discounts calculated?
Pricing is based on whether you are accommodated in an ensuite or corridor bathroom room. Exceptions to this will be Connect, IYW’s, Impact, Ladies Weekend and Men’s Weekend where there is a single price for each holiday.
There are no group discounts on any of our holidays. We do offer a 10% discount on our One Parent Family Week (OPFW) and a Group Leader discount for Connect and IYW’s.
How many people attend each holiday?
We usually welcome between 80-200 guests depending on the holiday. Please book early as places do go fast!
Will I or my group have to share a bedroom with other guests?
We do not have any single rooms. Our rooms are mostly family-style and dormitory rooms, with a few twin rooms. To enable as many guests as would like to come, single guests will be booked into rooms with other single guests and group bookers.
Guests who attend with others in a group might either be roomed by themselves or along with other individual guests who have booked.
Will there be Bible-teaching for adults and children?
Explaining who Jesus Christ is through biblical teaching is at the heart of all we do at Capernwray, so we can guarantee that there will be Bible teaching at all holidays.
We plan to offer age-group-specific teaching for young people and children during the summer Escape to Capernwray weeks. Families and other adults are welcome during these weeks. The New Year Starter, Equipped, Men’s Weekend and Ladies Weekends holidays are geared for adult guests. Connect (11-13) and International Youth Weeks (14-17) and Impact (18-25) are for specific age groups.
The ‘Introducing Israel’ trip is held in Israel and is for adults. Each day is filled with Bible teaching at different locations. Accommodation is in twin or single bedrooms.
What is the arrival time?
The Hall will be open, your room will be ready and we look forward to welcoming you from 4pm onwards on arrival day. Our first meal together will generally be at 6pm. Please do not aim to arrive before 4pm.
And the departure time?
We ask that all guests vacate their rooms by 10am on the day of departure (except for Men’s and the Short Ladies Weekend which finish on a Sunday after lunch). This is to allow us to start our changeover process for the next holiday. If you are using public transport we appreciate that your train/bus might not be as early as you would like. The lounge is here for you to enjoy and the kettle is always on!
What if I am travelling by train?
If you are travelling by train, we are able to meet the trains which arrive at Carnforth station between 3.30pm and 5.30pm on the day of arrival. On the day of departure, we are able to give lifts to the train station once the holiday ends. Please give us as much notice as possible if you would like a lift from or to Carnforth station. If you need to arrive or depart outside those times, you may have to book a taxi.
What are the meal times?
Meal times for guests are usually 8.30am, 1pm and 6pm each day. On some days packed lunches will be available to enable you to go out for the day.
Do you cater for special diets?
We are only able to prepare food for the following special diets: dairy free, lactose intolerant, coeliac, gluten-free, and vegetarian. Please ensure that is recorded in your booking form. If you have other food allergies or intolerances, please include them in your booking form so that we can identify for you when a dish contains those ingredients. If your dietary needs alter after your booking please let us know what has changed. We cannot promise to provide an alternative dish and we are not able to cater for individual likes and dislikes. All our food is prepared in a kitchen where nuts, gluten and other known allergens may be present. Please note that while we take care to prevent cross-contamination, any product may contain traces of allergens as all our meals are produced in the same kitchen.
What do I do about any medication I need to bring?
You will be encouraged to lock any prescribed medication you bring in your room – we can supply a lockable container on loan if required.
What are the ages for CONNECT and International Youth Weeks?
CONNECT is advertised for 11-13 year olds. International Youth Weeks (IYWs) are advertised for 14-17 year olds. Since our guests come from around the UK and beyond we do not use school year categories so as to avoid confusion.
CONNECT for 11-13 year olds is great for those approaching the end of primary education or just starting secondary school. We hope that they can ‘connect’ with other young people before any disconnection from their primary school friends. We also hope that they can know they can ‘connect’ with God which will be the best step for them as they enter the world of secondary school! (see below for 10 and 14 year olds).
IYWs are ideal for 14’s+ still at school (or have just finished with school that summer).
We understand that siblings, cousins, friends and youth groups do not always fall into such neat groups! Some 13 year olds and 18 year olds have joined us in these weeks before. At Connect we have occasionally had 10 year olds and 14 year olds. Please contact Jen (our holidays administrator) to chat about your young people.
If you are 18 years old, please note that in Summer 2022 we have IMPACT which is for 18-25 year olds.
What if I missed out on International Youth Weeks in 2020 and 2021?
We missed having you here! In 2021 we thought we might get some 18 year olds along in the summer, now that we have missed two years we have added IMPACT in the summer programme for 2022. This is for 18-25 year olds and will be a great week for those who have enjoyed Youth Weeks in the past, and are now…. that little bit older!
What about groups and group leaders?
It is great to see groups come from churches to our Ladies & Men’s Weekends as well as groups of children and teens on our holidays. We appreciate that there is a lot of work that goes into arranging getting a group to Capernwray. Book well in advance if possible to make sure we have space.
Although we do not offer group discounts, leaders bringing groups to CONNECT and International Youth Weeks have the option of paying a reduced Leader’s rate. We appreciate the presence and help from Group Leaders during the youth holidays – and are also glad that you will have time to spend with your young people while we deliver the programme. It might be that some Group Leaders would be suitable to join the Guest Team and help us deliver the programme. Please get in touch with us if you would like to join us in that way. If you are thinking about bringing a group please read our helpful information.
What if I need to cancel and obtain a refund?
Your place is not confirmed until we receive your deposit. Full payment is due 6 weeks before the start of the holiday. Once a booking has been received and confirmed our usual Terms and Conditions will apply, as set out below, and also on our website:
The outstanding balance is due six weeks before the start of your holiday.
A cancellation of a booking is only acceptable if received in writing. In the event of a cancellation, the deposit is forfeited, and if the cancellation is made 28 days or less before the start of the holiday, the following charges will apply: between 28 and 14 days prior to arrival, 50% of the total holiday cost is forfeited; between 14 and 7 days prior to arrival, 75% of the total holiday cost is forfeited; less than 7 days prior to arrival, 100% of the total holiday cost is forfeited.
If we have to cancel the holiday for any reason, we shall offer a full refund.
Do I need travel insurance and medical insurance?
We encourage all guests to take out holiday travel insurance to cover the risk and expense of cancellation due to a change in your circumstances. We no longer offer our own cancellation ‘insurance’ to guests.
What if I am travelling from abroad?
We advise guests to take out their own travel insurance to cover you for medical care and if you find you cannot travel. If you are a visitor to the UK from an EU country, you can continue to use a valid and in-date European Health Insurance Card (EHIC) issued by your home country to access healthcare but it is not an alternative to travel insurance. If you don’t have one, you will have to contact the relevant health authorities in your country to apply for one and it can take up to 2 weeks to arrive.
Please do not come to Capernwray if you have tested positive for Covid or have covid symptoms.
If you book a holiday with us you are agreeing that you will comply with the covid-secure rules Capernwray has to adopt or considers necessary for the safety of staff and other guests; and you are agreeing that you will respect others’ choices where they have freedom to differ from you. Consideration and compassion towards others goes a long way to allow all of us to enjoy the time at Capernwray!
Is there any other guidance on general health, vaccination and testing?
Please do all you can to keep our site healthy so that all can enjoy their holiday. We do not require you to have had the covid vaccine before you come on holiday. Your consideration of the wellbeing of others is key.