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FAQ

Your common questions answered and the latest information about our holidays

The BEST way to keep in touch with any holiday updates, or news in general, is to receive our weekly newsletter which includes a devotional message and then any updates or information in the main body of the email.

We will keep these FAQs updated as time goes on – do come back and check.

What will happen?

Not only can you ‘escape’ the confines of home by staying at the Hall, you might also want to explore the areas of Outstanding Natural Beauty that surround Capernwray and enjoy God’s creation in Lancashire, the Yorkshire Dales and the Lake District National Parks. Alternatively you don’t need to go anywhere! We will have morning and evening Bible teaching and music worship. At ‘Closer to Christmas’ children, teens and adults will have their own Bible teaching sessions. New Year Starter provides a generous amount of Bible teaching for adults which helps refocus our relationship with Jesus as we enter 2022.

Fill the rest of your time with as many or as few optional activities as you like! Between sports, crafts, group games or movies, browsing our library or buying for our bookshop your winter break will refresh and encourage in many ways. 

We can promise….

  • A friendly welcome and warm hospitality
  • Excellent Bible teaching
  • Tasty food
  • Comfortable accommodation
  • Swimming pool, sauna, sports hall, games room
  • Spacious lounge rooms & log fires
  • A beautiful parkland setting (170 acres)

We can’t promise….

  • That we will be able to welcome as many people as we would like to! We still want to, and need to be, wise with numbers as we bring folks together. 

What covid rules will you have in place?

If you book a holiday with us you are agreeing that you will comply with the covid-secure rules Capernwray has to adopt or considers necessary for the safety of staff and other guests; and you are agreeing that you will respect others’ choices where they have freedom to differ from you.  

At the time of writing (October 2021), in line with the Government’s current policies, we are asking you to take an asymptomatic lateral flow test before you come (and receive a negative result) to be confident you are not bringing covid with you. Find out how to do that here.  We are also asking guests to continue with regular testing while they are here. We are not planning for enforced social distancing and wearing face coverings.

General Health, Vaccination and testing

We do not expect anyone to arrive at Capernwray knowing they have an infectious disease! Please do all you can to keep our site healthy so that all can enjoy their holiday. We do not require you to have had the covid vaccine before you come on holiday, but we will most likely ask you to complete a covid health declaration on arrival. Your consideration of the wellbeing of others is key.

What if a guest has Covid symptoms or tests positive for Covid after they arrive?

We will follow Government guidance and the necessary protocols for ‘test and trace’.   We will follow any advice our local public health team gives us.  

Will you be Covid-secure?

We have processes in place to maintain cleanliness and hygiene.  We continue to keep all our measures and our Risk Assessments under review as law and guidance changes.

What are the prices?

We have simplified our pricing structure for 2021.  

Closer to Christmas
Choose for each adult the ensuite bathroom price of £225 or the shared bathroom price of £200.
Children 14-17 year olds pay a reduced rate of £160
11-13 year olds £120
5-10 year olds £80
1-4 year olds £50
Under 1s are free
Prices depending on age on the final day of your holiday, irrespective of bathroom. 

New Year Starter will cost £355 per person for an ensuite bathroom or a shared bathroom price of £320 per person.

For each holiday we will ask you to pay a deposit of £40 per person to secure your booking.

“Ensuite” and “Shared” Bathrooms 
Ensuite bathrooms are private bathrooms attached to the bedroom and for the use of guests in that bedroom. Shared bathrooms are not attached to the room but are on the corridor and are usually shared by several bedrooms on that corridor.

How many people can book in?

Book early! The number of guests we can accommodate each week will be less than usual. Not all of our rooms can be used and we are limiting numbers.

Can I / will I have to share a bedroom with other guests who are not in my household?

Yes, you may need to do that.

Can we share tables with other households?

Yes

Will we be able to sing?

We will be following the relevant Government guidance in force at the time, and at the time of writing (October 2021) we are enjoying indoor singing with students and anticipate that continuing with guests!

Will there be Bible-teaching for adults and children?

Proclaiming Jesus Christ through biblical teaching is at the heart of all we do at Capernwray, so we can guarantee that there will be Bible teaching at each of these holidays.  We plan to offer age-specific teaching for young people and children at the Closer to Christmas holiday, New Year Starter is geared for adult guests.

Arrival times

The Hall will be open and your room will be ready by 4pm on arrival day.  Please aim to arrive at Reception from 4pm, ready for the first meal together at 6pm.  Please do not arrive before 4pm.

Train arrivals

If you are travelling by train, we are able to meet the trains which arrive at Carnforth station between 3.30pm and 5.30pm on the day of arrival.  If you need to arrive outside those times, either book a taxi to bring you to Capernwray or contact us beforehand to see if we can help you. 

Meals, meal times and special diets

Meal times for guests are usually 8.30am, 1pm and 6pm each day. On some days you will be able to order packed lunches if you wish to go out for the day.  

We can cater for vegetarian (but not vegan), gluten free and dairy free diets.  If you have any of these dietary needs, you must tell us on your booking form.

We will try to cater for other medically essential diets if possible, if you give us details when you book, but we cannot guarantee to be able to do so.  

Cancellation and refunds

Full payment is due 6 weeks before the start of the holiday. Once a booking has been received and confirmed our usual Terms and Conditions will apply, as set out below, and also on our website: 

The outstanding balance is due six weeks before the start of your holiday.

A cancellation of a booking is only acceptable if received in writing. In the event of a cancellation, the deposit is forfeited, and if the cancellation is made 28 days or less before the start of the holiday, the following charges will apply: between 28 and 14 days prior to arrival, 50% of the total holiday cost is forfeited; between 14 and 7 days prior to arrival, 75% of the total holiday cost is forfeited; less than 7 days prior to arrival, 100% of the total holiday cost is forfeited. 

If we have to cancel the holiday for any reason, we shall offer a full refund.

Travel insurance and medical insurance

We encourage all guests to take out holiday travel insurance to cover the risk and expense  of cancellation due to a change in your circumstances. We no longer offer our own cancellation ‘insurance’ to guests.

What if I am travelling from abroad?

We realise that international travel this year is likely to be difficult.  We would advise you not to book until you have certainty that quarantining will not be required. We also advise guests to take out their own travel insurance to cover you for medical care and if you find you cannot travel. If you are a visitor to the UK from an EU country, you can continue to use a valid and in-date European Health Insurance Card (EHIC) issued by your home country to access healthcare but it is not an alternative to travel insurance. If you don’t have one, you will have to contact the relevant health authorities in your country to apply for one and it can take up to 2 weeks to arrive.

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